Skip to main content

​
Quick Overview

Channel D is a marketing and educational video system for dental practices. It delivers short, silent, animated videos tailored for reception areas and treatment rooms. This KB covers account creation, supported devices, basic troubleshooting, photo/file placeholders, and handoff checklist.

Account Creation: Step-by-step Follow these steps when creating a new Channel D account for a practice.
  1. Open the Channel D login page (use the official sign-up URL provided in onboarding resources).
    <img src=“https://storage.googleapis.com/msgsndr/YzcFQ6sDBPZ4Z64nJ8hp/media/68c269c53dc02402114ac369.jpeg” alt=“Channel D login page” />
  2. Click Sign Up (upper-right corner). <img src=“https://storage.googleapis.com/msgsndr/YzcFQ6sDBPZ4Z64nJ8hp/media/692ed53982f4c5e1c098c799.jpeg” alt=“Channel D login page with sign up button highlighted” />
  3. Complete the sign-up form:
  4. Confirm the data and click Sign Up.
  5. Wait a few seconds, a drumroll gif will appear while creating your account. The dashboard will appear when the account is created. <img src=“https://storage.googleapis.com/msgsndr/YzcFQ6sDBPZ4Z64nJ8hp/media/68f0468f41af4f90908a20e2.jpeg” alt=“Channel D drumroll waiting/laoding page” />
  6. Confirm account creation by checking the dashboard and sending a welcome message to the practice contact. <img src=“https://storage.googleapis.com/msgsndr/YzcFQ6sDBPZ4Z64nJ8hp/media/692ed9134fb26d147756f187.jpeg” alt=“Channel D welcome dashboard” />
Supported Devices Use the table below when advising clients about device compatibility. Category & Supported Devices / Platforms Smart TVs Amazon Fire TV (smart TV OS), Android TV, LG webOS, Roku TVs, Samsung (Tizen OS 7+) Dongles / Streamers Apple TV, Amazon Fire TV Stick, Google TV / Chromecast with Google TV, Roku Streaming Stick / Express Minimum requirements:
  • Samsung TVs must be running Tizen OS 7 or higher.
Post-Setup Steps (Onboarding)
  1. Verify that the dashboard loads and shows the practice name.
  2. Provide the practice with a short welcome note that includes:
    • How to play videos in waiting rooms (basic instructions)
    • Contact for support (support@channel-d.example or internal channel)
  3. Schedule a follow-up call if the device selection was “I’m Not Sure”.
  4. Add the account to the internal tracking sheet and assign ownership in the support system.
Troubleshooting: Common Issues & Fixes
  • Dashboard not loading after signup
    • Ask the user to wait 10–15 seconds and refresh.
    • Confirm browser compatibility and clear cache.
  • User selected wrong device type
    • Update device selection in the dashboard or ask the practice for their exact hardware and update the account.
  • TV not supported (old Tizen version)
    • Advise on upgrading TV firmware if possible, or recommend a supported dongle (e.g., Fire TV Stick, Roku).
  • Playback issues on device
    • Confirm network connectivity and streaming permissions.
    • Check for software updates on the device.
FAQ Q: How long does account creation take?
A: The account is created immediately after sign-up; the dashboard typically appears within a few seconds. Q: What if the practice uses an unsupported TV?
A: Recommend a simple dongle (Fire TV Stick or Roku) and offer basic setup guidance. Q: Who receives the welcome email?
A: The contact email used at sign-up. CC the internal account owner in the support system.